Bruce Nguyen

Professional Summary

Results-driven IT professional with over 10 years of experience in IT infrastructure, service delivery, and project management. Proven track record of leading cross-functional teams to deliver complex IT projects on time and within budget across diverse industries, from multinational corporations to fast-growing tech companies. Skilled in bridging the gap between business strategy and technology execution, with deep expertise in ITSM, cloud platforms, endpoint management, and digital transformation initiatives.

Independent IT Consulting and Project Management2024 - 2026

Position: IT Project Manager
Description: Led multiple end-to-end IT infrastructure projects, including data center build-outs and new office setups, ensuring on-time and on-budget delivery.
Successfully managed a significant factory setup project, delivering the full IT infrastructure on a $260,000 budget within the required 6-month timeframe.

Amanotes2021 - 2023

Position: EIS Lead
Description: Directed IT operations, security, infrastructure, and digital transformation for a top SEA mobile game publisher.
Enhanced company-wide IT security, raising CIS benchmark scores to meet industry standards while implementing cost-optimization measures that reduced annual IT expenditures by 15%.

Lazada2019 - 2021

Position: Corporate IT Supervisor
Description: Led an 8-person team overseeing IT service delivery, operations, and infrastructure for corporate and e-logistics divisions.
Spearheaded major infrastructure projects, including the IT setup for a new Hanoi Sortation Center and the successful deployment of a mobile device management (MDM) solution for 1000+ devices.

Anheuser-Busch InBev2017 - 2019

Position: Business Information System Executive
Description: Oversight of company-wide IT infrastructure, assets, and key technology projects for a large-scale user base.
Led critical infrastructure projects, including a seamless company-wide system upgrade and a new office IT setup, completing both ahead of schedule with zero operational downtime.

Nielsen2014 - 2017

Position: IT Officier
Description: End-User Support and IT Operations in a high-volume corporate environment.
Managed enterprise-level IT infrastructure and assets, driving key projects like a new office launch and system-wide upgrades.

Infrastructure & System

ITSM & Service Desk
ServiceNow
Jira SM
ManageEngine SD
Freshservice
Project Management & Collaboration
Jira
Confluence
Sharepoint
MS Teams
Slack
Asana
Microsoft Project
Miro
Trello
Cloud Platform
AWS
MS Azure
Google Cloud Platform
Cloudflare
DigitalOcean
Version Control & CI/CD
Git
GitHub
GitLab
Jenkins
CircleCI
BitBucket
IaC & Containerization
Terraform
Ansible
Docker
Kubernetes
Data Analytics
metabase
SQL
Google Looker
MS Excel
PowerBI
ERP & CRM
SAP
MS Dynamic 365
Saleforce
Productivity Suites
Microsoft 365
Google Workspace
Endpoint Management
Microsoft Intune
ManageEngine
Jamf
Apple Business Manager
Automation & Integration
Microsoft Power Platform
n8n
Zapier
On-Premise
Self-host
Network
Firewall
WiFi
Virtualization
SAN/NAS
Backup
CCTV
Access Control

Strategic Frameworks & Practices

Core Methodologies & Frameworks
ITIL v4
Agile
Scrum
DevOps
SAFe (Scaled Agile Framework)
Project & Program Management
Stakeholder Management
Risk Assessment & Management
Budget & Cost Control
Vendor Management
Resource Planning
Scope Management
PMO Governance
Strategic Leadership & Transformation
Digital Transformation
Organizational Change Management
Business Process Improvement (BPI)
Cloud Adoption Strategy
IT Governance & Compliance
System Design & Architecture
High-Availability Design
Scalability Planning
Disaster Recovery & Business Continuity (DR/BCP)
API Integration Strategy
Cloud-Native Architecture
Microservices
IT Service Management
Incident & Problem Management
Change Enablement
CMDB
Service Level Management
IT Asset Management (ITAM)
Knowledge Management
Service Design
Measurement and Reporting